With Gilbarco Veeder-Root's Passport Service Offering (PSO), an unbeatable c-store POS systems service, you're never alone. With our Gilbarco passport support experts on call 24x7x365, 92% of our calls are resolved over the phone without ever having to dispatch a technician to your site.
Our POS Support Team:
- Protect your POS investment & Convenience Store Equipment
- Increase uptime and reduce costs with our remote diagnostics & remote fixes.
- Manage entire network with ease
Choose which option fits your business best by selecting from Premium, Plus or Basic services.
Dba Lab Spa: Method and system for refueling with automatic payment: US10332083B2 (en) 2013-10-10: 2019-06-25: Gilbarco Inc. System and method providing improved user experience in a fuel dispensing environment EP3055784B1 (en) 2013-10-10: 2019-12-04: Gilbarco Inc. Food Grade Liquid Silicone Rubber Industry Key Drivers, Business Insights And Forecast 2026 Dow Corning, Wacker Chemicals, Momentive, ShinEtsu; Fuel Dispensers Industry Key Drivers, Business Insights And Forecast 2026 Dover Corporation, Gilbarco, Tatsuno, Tominaga Mfg, Scheidt-bachmann.
PSO COVERAGE | PREMIUM | PLUS | BASIC |
Complete on-site MTL, Extended Warranty | ✔ | ||
Remote Diagnostics and Resolution | ✔ | ✔ | |
Help Desk Support 24x7x365 | ✔ | ✔ | ✔ |
Passport Software Maintenance | ✔ | ✔ | ✔ |
Passport Service Offering (PSO) helps you minimize costs with a dedicated, industry-leading helpdesk, remote diagnosis and repair capabilities, enhanced software support, an extended warranty and more.
- Sites always have access to their local Gilbarco Authorized Service Contractors (ASCs), and Gilbarco's ASCs can always get support through the Gilbarco Technical Assistance Center, even if the site is not enrolled in PSO.
Passport® PSO PREMIUM
Gilbarco Spa Drivers
PSO PREMIUMSM coverage entitles Customer to receive on a per site basis:
- Helpdesk to answer customer questions 24/7/365 about Passport;
- Remote service for remote diagnostics and fixes;
- Software Application Upgrades for feature enhancements;
- Passport service packs;
- Extended Warranty;
- Extended Warranty Hardware inclusion; and
- Extended Warranty Hardware exclusion.
Gilbarco continuously improves the Passport software quality and routinely releases new revisions of the software. Maintenance releases are typically in the form of patches or bug fixes or service packs. Gilbarco at frequent intervals enhances the software features based on MOC requests, voice of the customer and/or input from user groups.
PSO PREMIUMSM coverage provides Customer with the following options for receiving the coverage:
- Helpdesk:
- Customer calls on a PREMIUM contract are routed to a specialist group that can answer the calls quickly and effectively to resolve customer inquiries about Passport.
- Remote Services:
- If necessary, Gilbarco’s Helpdesk specialist will dial into the Passport system at the Customer’s Site to remotely diagnose and remotely resolve the reported problem.
- If Gilbarco’s Helpdesk specialist is unable to resolve the problem, a Gilbarco Authorized Service Contractor (“ASC”) will be dispatched.
- Software Application Upgrades: Customer is eligible to receive certain software updates, select enhancements and/or select feature enhancements – as determined by Gilbarco from time to time, and related documentation through one of the following means. These updates may include applicable PCI PA-DSS, loyalty program and other compliance requirements. Advanced Software Modules may need to be purchased to activate specific features.
- Gilbarco will make the software available for ordering by Gilbarco distributors for sites with current coverage at no charge. There may be a nominal charge for third party software license updates such as Windows 7 OS if required when upgrading to a new version. Any hardware required is not included and must be purchased separately. Customers should work directly with ASC’s to install the new software. The customer is responsible to pay the ASC for the installation of the software and hardware.
- If the updates and/or enhancements are released in a Service Pack – the Service Pack will be made available as described in Section 4.
- Service Packs: Customer is eligible to receive Service Packs and related documentation through one of the following means:
- Gilbarco will make the software available electronically or by mailing of a CD and installation instructions to the customer for installation. Customer can choose to self-install or directly work with ASCs to install the new software. If the customer chooses to use an ASC the customer is responsible to pay the ASC for the installation.
- Gilbarco will also make the Service Pack available to MOC with the infrastructure to “push” software to Sites under contract. In addition to the above two options, Gilbarco, at its own discretion, may elect to deliver Service Packs using the dedicated phone line at the site and install them remotely.
- Extended Warranty: Customer on a PREMIUM contract will receive extended warranty for the Passport hardware and peripherals shown in Section 6 below.
- Gilbarco will attempt to resolve reported problems remotely to reduce site downtime
- When necessary, Gilbarco will send an ASC at no-charge for on-site repair.
- Does not provide coverage for consumable items such as receipt paper, printer toner cartridges, image drum, etc. nor does it extend coverage for software upgrades or service packs.
- See MDE-4101 for warranty information, terms, and exclusions which are incorporated herein and control the terms and conditions of PSO PREMIUMSM coverage unless otherwise stated above.
- Hardware Included Under PSO Premium Coverage (Following items are covered only if purchased from Gilbarco):
- Combination Server and Client (Combo), Cashier Workstation, Dedicated Server
- Touchscreen Monitor & LCD Monitor
- Enhanced Dispenser Hub
- Firewall Router
- Customer Display
- Cash Drawer
- Okidata Report Printer**
- Epson Receipt Printer**
- USB Converter
- QWERTY Keyboard and Mouse
- Pin Pad
- Bar Code Scanner
- Modem
- Distribution Box
- Mat Reader
- Uninterruptible Power Supply (“UPS”)
** PSO Premium does not provide coverage for consumable items such as receipt paper, printer toner cartridges, image drum, etc.
- Hardware Excluded from PSO Premium Coverage
- PSO Premium coverage is no longer available for older hardware platforms for which the hardware is no longer supported (including PA0324PS41, PA0324PS42, PA0324PS50, PA0324PS51, PA0324PC41, PA0324PC42, PA0324PC51).
- PSO Premium coverage is not available in Canada.
Passport® PSO PLUS
PSO PLUSSM coverage entitles Customer to receive on a per site basis:
- Helpdesk to answer customer questions 24/7/365 about Passport;
- Remote service for diagnostics and fixes;
- Software Application Upgrades for feature enhancements; and
- Passport service packs.
Gilbarco continuously improves the Passport software quality and routinely releases new revisions of the software. Maintenance releases are typically in the form of patches or bug fixes or service packs. Gilbarco at frequent intervals enhances the software features based on MOC requests, voice of the customer and/or input from user groups.
Gilbarco Spa Driver Manual
PSO PLUSSM coverage provides Customer with the following options for receiving the coverage:
- Helpdesk:
- Customer calls on a PLUS contract are routed to a specialist group that can answer calls quickly and effectively to resolve customer issues about Passport.
- Remote Service:
- When necessary, Gilbarco Helpdesk specialists will dial into the Passport system at the customer’s site to remotely diagnose and remotely resolve the reported problem.
- If Helpdesk specialist is unable to fix the issue, a number for a Gilbarco Authorized Service Contractor (ASC) will be provided for the customer to contact.
- Software Application Upgrades: Customer is eligible to receive certain software updates, select enhancements and/or select feature enhancements – as determined by Gilbarco from time to time, and related documentation through one of the following means. These updates may include applicable PCI PA-DSS, loyalty program and other compliance requirements. Advanced Software Modules may need to be purchased to activate specific features.
- Gilbarco will make the software available for ordering by Gilbarco distributors for sites with current coverage at no charge. There may be a nominal charge for third-party software license updates such as Windows 7 OS if required when upgrading to a new version. Any hardware required is not included and must be purchased separately. Customers should work directly with ASC’s to install the new software. The customer is responsible to pay the ASC for the installation of the software and hardware.
- If the updates and/or enhancements are released in a Service Pack – the Service Pack will be made available as described in Section
- Service Packs: Customer is eligible to receive Service Packs and related documentation through one of the following means:
- Gilbarco will make the software available electronically or by mailing of a CD and installation instructions to the customer for installation. Customer can choose to self-install or directly work with ASCs to install the new software. If the customer chooses to use an ASC the customer is responsible to pay the ASC for the installation.
- Gilbarco will also make the Service Pack available to MOC with the infrastructure to “push” software to Sites under contract.
- In addition to the above two options, Gilbarco, at its own discretion, may elect to deliver Service Packs using the dedicated phone line at the site and install them remotely.
Passport® PSO BASIC
PSO BASICSM coverage entitles Customer to receive on a per site basis:
- Helpdesk that answers Customer’ questions 24/7/365 about Passport;
- Software Application Upgrades for feature enhancements; and
- Passport service packs.
Gilbarco continuously improves the Passport software quality and routinely releases new revisions of the software. Maintenance releases are typically in the form of Service Packs. Gilbarco, at frequent intervals, enhances the software features based on MOC requests, voice of the customer and/or input from user groups.
PSO BASICSM coverage provides Customer with the following options for receiving the coverage:
- Helpdesk:
- Customer calls on BASIC contract are routed to a specialist group that can answer the calls quickly and effectively to resolve customer inquiries about Passport.
- If Helpdesk specialist is unable to resolve the issue, a number for a Gilbarco Authorized Service Contractor will be provided for the customer to contact.
- Software Application Upgrades: Customer is eligible to receive certain software updates, select enhancements and/or select feature enhancements – as determined by Gilbarco from time to time, and related documentation through one of the following means. These updates may include applicable PCI PA-DSS, loyalty program and other compliance requirements. Advanced Software Modules may need to be purchased to activate specific features.
- Gilbarco will make the software available for ordering by Gilbarco distributors for sites with current coverage at no charge. There may be a nominal charge for third-party software license updates such as Windows 7 OS if required when upgrading to a new version. Any hardware required is not included and must be purchased separately. Customers should work directly with ASC’s to install the new software. The customer is responsible to pay the ASC for the installation of the software and hardware.
- If the updates and/or enhancements are released in a Service Pack – the Service Pack will be made available as described in Section 4.
- Service Packs: Customer is eligible to receive Service Packs and related documentation through one of the following means:
- Gilbarco will make the software available electronically or by mailing of a CD and installation instructions to the customer for installation. Customer can choose to self-install or directly work with ASCs to install the new software. If the customer chooses to use an ASC the customer is responsible to pay the ASC for the installation.
- Gilbarco will also make the Service Pack available to MOC with the infrastructure to “push” software to Sites under contract.
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Profiling Key players:
Hyper Drive Solutions, Marg Erp, Goodbox, Dataman Computer Systems, Upsilon Consulting, IBS Software, MINDBODY ONLINE, Zenoti, Salonist, Cozy Infosystems, Adroit Soft India, Scientific Study, Winsar infosoft, LOGIC ERP Solutions, JHD – Complete Solutions LLP, welve77 software studios, Sini Labs, MouseBiz Infotech, Imagic Solution, E-Spalon.
The report also enlists growing future opportunities in order to get a clear idea about global opportunities for the Spa and Salon software sector. The report focuses on significant growth related opportunities by different stakeholders in the businesses. To address the risks and challenges faced by businesses, several remedial measures are also included in the report.
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- Comprehensive assessment of all opportunities and risk in the global Market.
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In This Study, The Years Considered to Estimate the Size of Spa and Salon software Market are as Follows:
History Year: 2014-2019
Base Year: 2020
Estimated Year: 2020
Forecast Year 2021 to 2027
Table of Contents:
- Global Spa and Salon software Market Overview
- Economic Impact on Industry
- Market Competition by Manufacturers
- Production, Revenue (Value) by Region
- Supply (Production), Consumption, Export, Import by Regions
- Production, Revenue (Value), Price Trend by Type
- Market Analysis by Application
- Manufacturing Cost Analysis
- Industrial Chain, Sourcing Strategy and Downstream Buyers
- Marketing Strategy Analysis, Distributors/Traders
- Market Effect Factors Analysis
- Global Spa and Salon software Market Forecast
Drivers flash card usb devices. Lastly, this report provides Market intelligence in the most comprehensive way. The report structure has been kept such that it offers maximum business value. It provides critical insights on the Market dynamics and will enable strategic decision making for the existing Market players as well as those willing to enter the Market.
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